Refund Policy

RETURN POLICY

Regular priced items bought on kaymillancollection.com will be accepted for a store credit or exchange within 14 days of the receiving date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Allow 3-5 days for returns to be processed. Once return is processed store credit, excluding shipping and handling costs which are non refundable will be issued through email. All returning shipping cost are the responsibility of the customer. For any return/store credit inquiries please contact us at kaymilancollection@gmail.com You will receive a response within 24-48 business hours. ALL TAGS MUST BE ATTACHED WHEN RETURNED. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL SALE. The items will be returned to you. To make an exchange or return please fill out the form enclosed in your parcel and send it back with your returned merchandise. 

When using Store Credit, the code can be used for all items available on the website. The Store Credit codes can not be applied to USPS, UPS, FEDEX, and DHL carrier fees. 

 RETURN POLICY FOR ORDERS PAID WITH QUADPAY

Returns, and Exchanges are handled by the Merchant Kay Milan Collection LLC where you originally purchased your items. As soon as we process your return, QuadPay refunds and cancels any applicable future payments. You will receive an email of all transactions. However, if you have a question about the refund amount, simply reach out to us for details.